The Underwear Law — A Godwin’s Law for chat bots.

To investigate just HOW chat bots today deal with The Underwear Law I initiated a small test where I asked the most well known and used bots the question. This is how they answered!


What about customer and service bots?

How do newer, customer and service bots do? I chose the platform FEEBI to and their restaurant business customers to see how their bots respond. Some customers did better than others.

Recommendations for your organisation?

Take the Underwear Law to heart. Inside we’re all a childish teenager (some more openly than others) who, at some point, somewhere will interact inappropriately with your bot.

Make sure to account for the Underwear Law. You don’t have to encourage perverted minds to have a steamy conversation with your customer and service bot, but rather take the lesson from e.g. 20+ year of experience of Cleverbot — Tell them off, or Evie and Mitsuka, tell them what you are wearing. Do something fun with it.

Never waste a good prank that can come to your PR advantage.



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